English online support, 24/7
KEEYAK provides 24/7 English online support for fault reporting, remote diagnosis and maintenance guidance. Contact the Rescue team by email or WhatsApp, or reply in your existing project conversation so the vehicle and previous decisions can be identified.
24/7 describes online support availability, not a guaranteed response or repair time. If equipment may be unsafe, stop using it and follow its operating instructions. Remote advice does not replace qualified local repair.
1. Send the vehicle and fault details
Start with the order or chassis reference and your location. Report operating hours or distance, then describe the fault and any warning codes. Explain when the problem appeared and whether recent repairs or component changes preceded it.
- State whether the vehicle is stopped, restricted or still operating.
- Share clear photos or video only where safe, including the component label and its installation position.
- Keep customer documents and serial numbers in your private support conversation, not in public comments.
2. Work through the diagnosis with the team
KEEYAK uses the information to route the case to technical support and identify the next check. The review distinguishes chassis, body and specialist-equipment issues, with responsibility and warranty coverage determined from the findings and order documents.
For an unresolved issue, continue through your existing KEEYAK project contact or the Rescue email and WhatsApp channels. Include the previous correspondence and explain what remains unresolved so the team can coordinate the next technical or parts review.
3. Identify the part and agree the supply
A replacement part needs to match the supplied equipment, not just a similar-looking vehicle. Send the order or chassis reference with the component model and part number. Add photographs of the label, connections and installation.
Before replacement or dispatch, establish whether the item falls within the agreed warranty and which work is included. Agree who pays for the part, labour and freight. Availability and destination delivery need confirmation, as do local fitting arrangements; no universal stock or delivery time is promised.
4. Keep the service record with the vehicle
Keep the diagnosis, agreed action and replacement-part details with the vehicle record. Record who carried out the work and its outcome, including any required checks before returning the equipment to use.
KEEYAK supplies English operating and maintenance manuals for the agreed vehicle and equipment package. Technical guidance and spare-parts support follow the written service scope, parts availability and local service conditions.
Standard 12-month whole-vehicle warranty
KEEYAK’s published standard whole-vehicle warranty is 12 months. Engines, chassis components and specialist equipment follow the component coverage recorded in the order. Qualifying quality defects receive free repair or replacement parts within that agreed scope.
The order documents establish the start date, exclusions, evidence required for a claim, and responsibilities for labour, freight and local service. The warranty period does not mean every repair or overseas visit is free.
Support at your destination
Partner service locations are available in selected countries. Overseas on-site support may be arranged for qualifying bulk orders; it is not a universal service included with every vehicle.
Before relying on local or on-site support, ask the project team to confirm the provider and location for your order. Agree the covered work and charges, including the response arrangements.